A Treasure Trove of New Insights for Fundraisers
On September 30, 2013 At 2:00 pm
Responses : 10 Comments
Now here’s a thing I don’t understand.
I’ve picked it from a very long list of things I don’t understand which includes; differential equations (obviously), how to get jam to set properly (recent problem), and why it is when people read the words “forgetful”, “bald”, “grey” and “wrinkle” they will walk more slowly than if they have read other, more neutral, words.
The last of these is an example from the field of Behavioural Economics, the subject of which I am currently preparing to proselytise for at IFC 2013.
But here’s a more important thing I really don’t understand. Why, is it that charities, and fundraisers in particular, need any preaching on this subject in the first place?
From what I can see Behavioural Economics is a dazzling treasure trove of new insights and a source of wonderful new innovations just waiting to be dug up and tested out on an unsuspecting (and I think often fairly bored / indifferent) set of potential donors.
We’re all used to those presentations which start by telling you how many bazillion Google entries a particular subject has aren’t we? Yawn. Yes great, you can type things into Google. Well done. Well so can I.
Never one to shun a cheap trick I did it for “Charities and Behavioural Economics” and do you know how many Google results it returned? Have a guess. Well, it was a mere 260,000. By comparison I Googled ‘Noordwijkerhout’ – the small town in Holland where the IFC is held. It has a population of about 25,681 people, but a staggering 5.1 million Google results. (And ‘how to get jam to set’ has 284m)
So either the people of Noordwijkerhout know something we don’t know or our sector is missing a trick. I think it’s the latter.
Which seems odd because the very premise of BE looks even at first glance like it should be immediately interesting to fundraisers. This after all is the study of how and why people behave in ways which are irrational. More specifically it’s about behaviours that are irrational as far as classical economics, with all of its fancy differential equations, is concerned.
What could be more irrational, from the point of view of classical economics, than giving away your hard-earned money? It becomes even more irrational if you give your money away to a complete stranger (or an animal), with no hope of ever seeing what your money gets spent on, let alone seeing what difference it makes, let alone having any hope of getting it back (note: admittedly lot of effort in fundraising goes into breaking down some of these problems). Charitable giving must be one of the most irrational, obviously-not-to-do-with-differential-equations things that we could come across.
BE looks at the world differently. It says “Hey, classical economists, chill out with your maths and your invisible hands and your rational actors and whatnot”, “Let’s have a look at what the real world does and try and understand it”. And this is where things get interesting.
BE has all kinds of interesting ideas and observations in it, many of them being taken from the charity world already, precisely because the relevance is so great. Let’s take one example.
A question: how likely are you to increase your monthly regular gift to a charity when you get an upgrade ask? Well, according to classical economics, you’re not at all likely as this achieves nothing whatsoever for your “utility” (sigh). However as good fundraisers we already know this is nonsense, and would probably reply that it depends on a variety of factors like the communications channel, the value of the donor, their giving history, the presence or absence of above-the-line communications, the quality of your fundraiser, getting the right emotion in the pitch and so on. All excellent points. However how many of us would think that it depended largely on WHEN then upgrade was due to start? Not me for one. But that’s what Swedish researcher Anna Breman, from the Stockholm School of Economics found when she carried out an experiment on just that.
I can’t put it any more plainly than Anna herself, here quoted in the abstract to her paper published in 2006:
“The strategy, Give More Tomorrow, was implemented as a randomized field experiment in collaboration with a large charity. 1134 donors that make monthly contributions were randomly assigned to one of two treatment groups. In the first group, monthly donors were asked to increase their donations starting immediately. In the second group, monthly donors were asked to increase their donations starting two months later. Mean donations were 32 percent higher in the latter group, a highly significant difference. Donations conditional on giving were also signficantly higher in the latter group. The effect of the GMT strategy is economically large and highly profitable to the charity.” (The charity for those that are wondering is a Swedish development charity, called Diakonia.)
Anyway, it just so turns out that BE already has this covered. The idea that consumers have “wants” (e.g. ice cream) and “shoulds” (e.g. vegetables) and that wants do better when sold for immediate consumption (sweets on the supermarket checkout anyone?) whereas “shoulds” sell better when purchased for future consumption (mouldy, left over vegetables in the refrigerator anyone?) is a BE finding. So it turns out that by studying BE, not CE, you’d already be halfway to finding a new way of improving your upgrade programme by 32%. AND you don’t have to do any differential equations!
This is just one of the many ideas and examples that BE has up its sleeve. So I say, come on charity fundraisers, let’s immerse ourselves in the fascinating world of Behavioural Economics and do some great new work, starting at the IFC in 5.1 million Google references Noordwijkerhout this October.
Footnote: At the time of writing, my jam still hadn’t properly set, and there’s nothing as far as I’m aware that even Behavioural Economics can do about it, so it does have its limitations.
Paul is the first IFC speaker to contribute to the IFC Series 2013. Check out HERE where you can see Paul present at the IFC. (His Behavioural Economics Masterclass is already sold out, but if you’ve find this blog interesting do let him know – he’d be delighted to hear from you.)
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