The Promise of Customer Service and of Making a Difference

2 euro coinTwo sides of the same coin.

When we solicit a gift, we are making a promise to our donors.  We promise to manage their money with care.  We pledge to spend it as we agreed, advertised, stated in our appeal.  We promise that the donor’s investment will accomplish something important, change or save a life, protect our planet and its inhabitants, advance our faith and values, achieve real good.

If we are wise, we also promise customer service in addition to making a difference.  At the time of solicitation, we promise to report on the impact the donor has made.  To connect the donor with that outcome.  Donors Choose, for example, makes a promise up front that they will spend your money as agreed or return it to you if they can’t fulfil their promise.  They state on their website that you will hear from the teachers and students your investments support.  In clear, concise language, they promise customer service and making a difference. (more…)

Speed Dating Is Not the Path to a Great Board

around the tabelA great board should be a force multiplier filled with “connectors to mission-critical constituents” as Jon Glaudemans of Ascension Health says.  People who know and care about our mission and organization.  Leaders who have integrity, grit, empathy, humility and the will to succeed on behalf of the people, beliefs and planet we serve. Generous people inspired by what we do, wise workers and committed philanthropic investors.

Yeah, right.  Are you rolling your eyes or wiping them because you believe in the list but have no hope of getting there? (more…)

Can Thank You Notes be BAD?

Just writing them is enough, right?

A few Sundays ago, I read an article in the Jobs section of my local newspaper, “The Journal News,”
“Don’t forget the ‘thank you.’”  The author, Susan Ricker of careerbuilder.com, was discussing the attributes of a good thank you note after a job interview and it got me thinking about our thank you notes, the ones we all write to donors, event attendees, volunteers, and colleagues inside and outside of our organizations.

Are we getting the job done? (more…)