Blog posts about donor service on 101fundraising
• December 9, 2013
My dearest family, friends, fundraisers, and donors:
In his 2010 Christmas letter, a donor wrote Count that day lost whose low descending sun sees at thy hand no worthy action done. This appears in the Mount Pleasant Cemetery in Toronto, on an imposing stone marking the future resting place of philanthropist …
• December 2, 2013
Two sides of the same coin.
When we solicit a gift, we are making a promise to our donors. We promise to manage their money with care. We pledge to spend it as we agreed, advertised, stated in our appeal. We promise that the donor’s investment will accomplish something important, change …
• October 7, 2013
There are statistics and numbers that stay on your mind for months and constantly challenge your assumptions. One of the numbers that keeps me awake at night (seriously!) is the ratio 6 vs. 59. Yes, you know, or you should know, this is the % of customer attrition in the …
• September 9, 2013
So, in a few weeks time, it’ll be my birthday, yet again, and I’m getting a little uncomfortable with how close 30 has become. I’m well aware that age is just a number, but the irrational part of my brain still has silly fears about getting older. Am I accomplishing …
• August 29, 2013
‘Donor (or supporter) journeys’ is all the buzz in the nonprofit world, with prominent thinkers peddling the virtues of mapping out the donor experience. But as a fundraiser actually working on the front-line of income generation in a difficult financial climate, I’d like to add a critical voice to the …
• August 5, 2013
A lot of people in our sector wax lyrical about being donor focused/donor centred/<insert some other supporter centric jargon>.
Don’t get me wrong. For many, or even a lot of you, your supporters are literally the lifeblood of your organisation. They keep your doors open, the lights on, mouths fed.
• July 25, 2013
When did thank you become so difficult?
For years, the top 250 charities in the UK have been receiving over 90% of donations made, and yet donor attrition rates are holding steady between 15 and 35 per cent annually.
To combat this, they have developed more and more ways to say thank …
• July 22, 2013
In my last blog I told you about my phone call to cancel my regular donation to a charity that I had supported for over 10 years. Jo the person I spoke to on the supporter care line was so helpful and friendly that I decided to continue my support …
• April 18, 2013
My last blog was a bit of a rant. It was a rant because I was really cross with a charity that I had supported for over 12 years that hadn’t been in touch with me to:
tell me how my support had made a difference
ask me for a larger …
• February 4, 2013
We had all hoped it would go better with time and we tried to ignore it. But the disease is still here, how is it possible? Is it me or is everyone experiencing the same? Everybody is tweeting and blogging about this virus eating away our income and infecting our …