101fundraising archive of donor service
• January 30, 2017
Who’d have predicted the events of 2016? We’d all love a crystal ball to see what the next few years hold for us all. In relation to fundraising, here’s the next best thing.
In autumn last year I had the opportunity to interview several fundraising and sector leaders, across different disciplines. …
• January 18, 2017
Have you ever, in your first few months of a new job, asked a question and been told, “That’s just the way we do things here”?
Have you ever been the person frantically multitasking to stay on top of things who responded to the keen newcomer, “That’s just the way …
• November 7, 2016
I remember volunteering for Childline.
Kids would phone, text or e-mail with all sorts of questions and stories – from horrific cases of abuse to completely nonsensical banter.
Many calls were pranks…groups of kids phoning up to tease us, mock us and attempt to get a rise out of us. No matter …
• June 7, 2016
I’m proud to call myself a Fundraiser. It’s who I am, it’s what I do, it’s kind of in my core.
But there is a challenge. A donor really, really doesn’t want to be ‘fundraised’. They don’t want to know that they are being targeted, segmented, analysed, and actively moved up …
• May 26, 2016
If the donor experience, not fundraising targets, should be at the heart of future fundraising strategies, how will our organisations achieve what they need?
Some years ago I squirreled away a cryptic comment from a guy called Toby Bourke, former head of donor acquisition at Greenpeace International and director of fundraising …
• May 19, 2016
If you are able to keep your donors longer, you will raise more funds for your cause. Simple as that.
The simplest way I can explain it:
We invest in our staff and our fundraising programs. This should result in the best possible experience for both potential and existing donors. This influences …
• May 17, 2016
Recently I ordered two pairs of shoes from an online retailer. There was a problem on the order confirmation and so I had to call the company to sort the issue out. In that ten minute phone call I felt valued, welcomed as a new customer, found out some great …
• May 12, 2016
a.k.a. how much money would you raise if you knew anything meaningful about ‘your’ donors?
Do you recognize her?
She’s been on your house file for three and a half years now. Each month she gives you the £3 you originally asked her for. She’s comfortably off, supports many other causes and …
• March 17, 2016
You’re in a meeting with a donor. So you’ve done the hardest part already: you got the meeting. This donor really wanted to meet with you and she actually invited you to her home!
You’re in her kitchen, drinking tea and getting to know each other. You find out what …
• March 14, 2016
I’ve stayed out of the current relationship fundraising debate, a little unsure what to say that I haven’t said many times already in the past 20+ years. But I found myself wondering why hasn’t the world embraced relationship fundraising? The obvious answer is that no one has done a good …